FAQS

About Order

1. Can I cancel/make changes to the order I just placed?

It is only possible to make a change to your order if the order has not been processed. You must immediately contact our Customer Care team with your change/cancellation request details included, this will minimize the processing delay with your order due to the changes being made.

2. I didn't receive the order confirmation.

Please leave correct email address in your order so that the order confirmation and shipping notification can be updated to your inbox.

About Shipping

1. Which delivery companies you use?

We have USPS, DHL, E-Packet, EMS, FedEx, Aramex, JCEX, etc.

Attention: The shipping confirmation/notification will be updated with you via email when your orders are fulfilled.

2. How long does it take to deliver the orders to me?

It depends on the shipping method you choose.

3. How do I track my order?

Once your order is fulfilled, the tracking number will be updated to your inbox automatically, and you can track it online by accessing the website of the relevant delivery company. Please ensure you leave correct email address so that the tracking number can be sent to you.